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Job Description:
Do you have the drive to shape the CRM efforts of a fast growing IT business with customers across 60 countries and counting? Do you seek an opportunity to design, build and lead a 24×7 Inbound Call Center? Do you love to lead, train and inspire others about the power of Customer Service? If so, then we invite you learn more about a Career Opportunity with EpicZone Tech. Presently, the company seeks to appoint a Call Center Manager for its office based in Lahore. This key leadership appointment will play an integral role in impacting and shaping the organization’s Customer Relationship Management / CRM strategy and approach via the mostly Inbound Call Center. The position will provide an exciting opportunity to hire and develop a Call Center team of “customer advocates” supporting an international product distribution business. Moreover, the incumbent will be looked upon to provide best-in-class processes and procedures concerning the daily call center operations, performance management, technology / systems, and reporting / metrics. Qualified Candidates should possess a well-rounded background of professional experience related to customer service, customer care, customer relationship management, call center management, contact center management, and/or sales management. Candidates should have previously managed a team of call center agents and/or customer service representatives. Core skills required for success include: written and verbal communication, hiring, training and team building, policy and procedures development, problem solving, decision making, multi-tasking, time management, and general business or support administration.
Skills Required:
Near to native command on English Language. Proven record of running an international call center
APPLY NOW
Job Description:
Do you have the drive to shape the CRM efforts of a fast growing IT business with customers across 60 countries and counting? Do you seek an opportunity to design, build and lead a 24×7 Inbound Call Center? Do you love to lead, train and inspire others about the power of Customer Service? If so, then we invite you learn more about a Career Opportunity with EpicZone Tech. Presently, the company seeks to appoint a Call Center Manager for its office based in Lahore. This key leadership appointment will play an integral role in impacting and shaping the organization’s Customer Relationship Management / CRM strategy and approach via the mostly Inbound Call Center. The position will provide an exciting opportunity to hire and develop a Call Center team of “customer advocates” supporting an international product distribution business. Moreover, the incumbent will be looked upon to provide best-in-class processes and procedures concerning the daily call center operations, performance management, technology / systems, and reporting / metrics. Qualified Candidates should possess a well-rounded background of professional experience related to customer service, customer care, customer relationship management, call center management, contact center management, and/or sales management. Candidates should have previously managed a team of call center agents and/or customer service representatives. Core skills required for success include: written and verbal communication, hiring, training and team building, policy and procedures development, problem solving, decision making, multi-tasking, time management, and general business or support administration.
Skills Required:
Near to native command on English Language. Proven record of running an international call center
APPLY NOW
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